FAQ
Shipping & Delivery
What are your shipping options for the U.S.? We offer three secure shipping methods to ensure your jewelry arrives safely:
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Express Shipping (3-6 business days): $20.00 – For those special moments that can't wait.
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Standard Shipping (7-14 business days): $10.00 – Our reliable and secure delivery choice.
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Free Shipping (7-14 business days): $0.00 – Enjoy elegance with no extra delivery cost on eligible orders.
Do you provide tracking? Absolutely. Given the precious nature of our necklaces, every order includes a tracking number sent via email so you can monitor your package until it reaches your hands.
Product Care
How should I care for my necklace? To keep your RefinedRosalyne pieces glowing, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the pouch provided.
Orders & Returns
Is your packaging suitable for gifting? Yes! All our necklaces come in signature RefinedRosalyne packaging, making them ready to be gifted the moment they arrive.
What is your return policy? We want you to be completely in love with your piece. If for any reason you are not satisfied, we accept returns on unworn items in their original packaging within 30 days of delivery.